KoinX guarantees top-tier security, adhering to ISO 27001:2013 standards. Annual audits and penetration tests ensure our system's stability and protection of confidential information.

If you encounter any issues with account integration, refer to our integration blog for directions and try integrating your account again. If the problem continues, contact KoinX support at 08068507873 or email support@koinx.com for further assistance.

Check our account modification guide for transaction data errors. If issues persist, use our chatbot support. If you still need help, visit our support page.

Giottus applies a 1% tax Deduction at Source (TDS) to the total amount when you sell cryptocurrencies. This is by Section 194A of the Income Tax Act. For instance, if you sell a cryptocurrency for INR 30,000 on Giottus, a TDS of INR 300 will be deducted.

After Giottus deducts TDS, you can use KoinX to file your Income Tax Return (ITR). If, during the ITR filing, you find that you have no tax liability for that financial year, you can claim a refund for the TDS amount deducted.